Terms of Service – Annexure I

Payment Methods

Satyam Cineplexes accepts Visa and MasterCard.

Who You Are Buying From

Satyam Cineplexes through this website books tickets at its multiplexes.

Pricing and Availability

The website sells tickets at applicable rates and available inventory at its multiplexes at different locations.

Convenience Charges and Order Processing Fees

Tickets purchased on Satyam Cineplexes are subject to a per ticket convenience charge and a non-refundable per order processing fee.

Amount of Tickets Per Customer or "Ticket Limits"

When purchasing tickets on Satyam Cineplexes you are limited to a specified number of tickets for each event.

Censor warning

Please check the censor warning before buying the tickets. Children below the age of 18 will not be allowed entry for an “A” rated movie. Also please check for any additional ratings/entry restrictions that may be applicable for events/movies from time to time.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same from your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Satyam Cineplexes will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Refunds and Exchanges

Before purchasing tickets, carefully review your booking details. Satyam Cineplexes prohibits exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

Billing Information Verification

Some Orders will be processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Satyam Cineplexes customer service will attempt to contact you, using the information provided at the time of purchase. If Satyam Cineplexes is unable to reach you after its initial attempt, Satyam Cineplexes may cancel your order and may sell your tickets to another customer.

Delivery

Satyam Cineplexes offers multiple delivery options. The options may vary from for different events/movies. Currently the following delivery options are available:

* Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket.

* SMS confirmation: Your booking confirmation will be sent via an SMS. The SMS details need to be shown at the ticket counter to get a physical ticket.

* Satyam Cineplexes may chose to send the physical tickets for the event/movie. In all the cases you will need to produce the credit card used to purchase the tickets for picking up the tickets at the venue. In case the credit card user is not picking up the tickets, an authorization with the photocopy of this credit signed by the credit card holder need to be produced at the time of picking up the tickets. Please note that signature on the card must match the signature used for authorization. Physical Tickets will be delivered to your address confirmed on the website. Delivery will be attempted twice before canceling your transaction

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then; Satyam Cineplexes will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.

Cancelled/Postponed Events or shows

Occasionally, events/shows are canceled or postponed by the cinema due to causes beyond its direct control. Should this occur, we will attempt to contact you and refund the amount as per the policy of the Cinema

Customer Care

If you need help regarding your order or any other issue, please contact us at info@satyamcineplexes.com We will respond to you within one working day

GIFT VOUCHERS

Currently Satyam Cineplexes does not have any scheme of gift vouchers.